The unsuccessful payment will move from the Payments Pending Transactions region and back into the Payments Initiation region. Additionally that invoice line item will show a failed status along with the reason code on the right side of that line item. Manufacturers and Sponsors should contact the TPA for their assistance in getting the issue resolved. Also, the TPA Operations staff will review status reports daily and will reach out to the appropriate parties to resolve unsuccessful payments, depending upon the particular cause of the unsuccessful transaction. Once the issue is resolved, the payment transaction will need to be initiated.
last updated on 08/17/2015