Third Party Administrators
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    Contact Us

    Call: 1-877-534-2772, Option 1

    Fax: 1-803-763-2010

    Email Addresses:
    General Inquiries - or Click here to use the online form.
    Webinar Questions and Issues -
    Dispute Attachments -

          Regular Mail
          Palmetto GBA
          TPA Support Center
          P.O. Box 100275, AG-507
          Columbia, SC 29202-3275

          Express Mail
          Palmetto GBA
          TPA Support Center, AG-507
          2300 Springdale Drive, Bldg. One
          Camden, SC 29020

    TPA Support Center Hours of Operation

    The TPA staff is available Monday – Friday 8am to 7pm ET, with the exception of our corporate observed holidays.

    Holiday Schedule

    HOLIDAY Calendar Year 2019Calendar Year 2020
    New Year’s Day January 1 January 1
    Martin Luther King Day January 21 January 20
    Memorial Day May 27 May 25
    Independence Day July 4 July 3
    Labor Day September 2 September 7
    Thanksgiving Day November 28 November 26
    Day after Thanksgiving November 29 November 27
    Christmas Eve December 24 December 24
    Christmas Day December 25 December 25

    Note: Scheduled holidays occurring on Saturday will be observed the preceding Friday, and holidays occurring on Sunday will be observed the following Monday.


    last updated on 12/16/2019