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    Frequently Asked Questions

     


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    What experience does ProfitStars have with government payment systems?08/17/2015
    What happens if an initiated payment fails the ACH fund transfer process?08/17/2015
    What is required to set up my access to the new CGDP Portal and how do I access it?08/17/2015
    What role does ProfitStars play in the new Direct Payment Process?08/17/2015
    When does this new Direct Payment Process begin?08/17/2015
    When receiving the ProfitStars application, how would a user change the email address when creating an account?08/17/2015
    Where will I find the reports?08/17/2015
    Where will the EFT Files be located?08/17/2015
    Will I be able to find payment information for quarters prior to Q1 2015 on the new CGDP Portal?08/17/2015
    Will my bank statement show one combined amount for all payments made / received or separate entries?08/17/2015
    Will the TPA automatically withdraw funds to cover all of the amounts due on my invoice?08/17/2015
    Can someone fill the ProfitStars application out on behalf of someone else?07/13/2015
    Do all the forms have to be completed on the ProfitStars application?07/13/2015
    Does the user have to provide the Driver License # and SSN when filling out the ProfitStars application?07/13/2015
    If an entity is represented by a Third Party and will use their bank account information, who should fill out the ProfitStars application?07/13/2015
    Is there an easier way for Plans that have multiple contracts to complete the ProfitStars application?07/13/2015
    Since the TPA will be directly debiting my bank account, will I need to set up the TPA or ProfitStars as a new vendor in my Accounts Payable system?07/13/2015
    User unable to sign the ProfitStars agreement. The “check box” next to the Application is greyed out and cannot be enabled to check off.07/13/2015
    Who should I contact if I have any questions concerning the ProfitStars application process?07/13/2015
    Will we need to add all payees’ accounts to our debit block filter, or just one specific account?04/15/2015
    Can a batch input file cover multiple contracts / Pnumbers?03/18/2015
    Can a batch input file cover multiple payment periods?03/18/2015
    Can I specify to defer line items in a batch input file?03/18/2015
    Can negative amounts be deferred?03/18/2015
    Can we use Wire Transfer accounts?03/18/2015
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    last updated on 9/01/2021
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