| Will the Benefit Year Closeout invoices always involve payments from Sponsors to Manufacturers? | 05/03/2016 |
| Does the new Dispute Management functionality allow more than one Reason Code per line? | 05/02/2016 |
| How will I provide supporting documentation with the new Dispute Management functionality? | 05/02/2016 |
| I still have outstanding adjustments for upheld Disputes which have not been paid by Sponsors. How should this be handled? | 05/02/2016 |
| Why have my disputed items never been upheld? I am aware of the Appeals process but I would like to discuss this issue with someone. | 05/02/2016 |
| Will the new Dispute Management functionality assist me in selecting which line items to Dispute? | 05/02/2016 |
| Will the new Dispute Management functionality check submissions when the D14 Reason Code is used? | 05/02/2016 |
| With the introduction of the new Dispute Management functionality, will Manufacturers be required to use the new Dispute Builder to create and submit Disputes? | 05/02/2016 |
| How Can I Update My Contact Information In HPMS | 04/19/2016 |
| Can I use a bank account for sending payments which is different from the account receiving payments? | 08/17/2015 |
| How can the user reset their ProfitStars password? | 08/17/2015 |
| How can users be sure that this payment process is secure, preserves transactional integrity, and minimizes risk to stakeholders? | 08/17/2015 |
| How do I submit Payment Confirmations after the Q1 2015 invoices are released? | 08/17/2015 |
| How is the bank account EFT information verified? | 08/17/2015 |
| How long can an amount be deferred? | 08/17/2015 |
| How will DPP support payers' need to have payments initiated by an authorized person that may not be the TPA's primary point of contact? | 08/17/2015 |
| How will payments be made in the Direct Payment Process? | 08/17/2015 |
| How will the 1099 submission process change for my company with the new Direct Payment Process? | 08/17/2015 |
| How will we know when payments are still outstanding? | 08/17/2015 |
| I am the authorized user but unable to log into the system. What should I do? | 08/17/2015 |
| I am the authorized user but will be unavailable during a time when invoices will need to be paid. How will the payments be made for my company? | 08/17/2015 |
| I completed an EFT form only a few months ago – why do I need to complete a new one? | 08/17/2015 |
| Is there a possibility that an amount in excess of the amount owed could be debited from my account or could be debited more than once for the same invoice line item? | 08/17/2015 |
| What bank account information will be used to make payments for the CGDP? | 08/17/2015 |
| What bank information will be used for receiving payments? | 08/17/2015 |
| What experience does ProfitStars have with government payment systems? | 08/17/2015 |
| What happens if an initiated payment fails the ACH fund transfer process? | 08/17/2015 |
| What is required to set up my access to the new CGDP Portal and how do I access it? | 08/17/2015 |
| What role does ProfitStars play in the new Direct Payment Process? | 08/17/2015 |
| When does this new Direct Payment Process begin? | 08/17/2015 |
| When receiving the ProfitStars application, how would a user change the email address when creating an account? | 08/17/2015 |
| Where will I find the reports? | 08/17/2015 |
| Where will the EFT Files be located? | 08/17/2015 |
| Will I be able to find payment information for quarters prior to Q1 2015 on the new CGDP Portal? | 08/17/2015 |
| Will my bank statement show one combined amount for all payments made / received or separate entries? | 08/17/2015 |
| Will the TPA automatically withdraw funds to cover all of the amounts due on my invoice? | 08/17/2015 |
| Can someone fill the ProfitStars application out on behalf of someone else? | 07/13/2015 |
| Do all the forms have to be completed on the ProfitStars application? | 07/13/2015 |
| Does the user have to provide the Driver License # and SSN when filling out the ProfitStars application? | 07/13/2015 |
| If an entity is represented by a Third Party and will use their bank account information, who should fill out the ProfitStars application? | 07/13/2015 |
| Is there an easier way for Plans that have multiple contracts to complete the ProfitStars application? | 07/13/2015 |
| Since the TPA will be directly debiting my bank account, will I need to set up the TPA or ProfitStars as a new vendor in my Accounts Payable system? | 07/13/2015 |
| User unable to sign the ProfitStars agreement. The “check box” next to the Application is greyed out and cannot be enabled to check off. | 07/13/2015 |
| Who should I contact if I have any questions concerning the ProfitStars application process? | 07/13/2015 |
| Will we need to add all payees’ accounts to our debit block filter, or just one specific account? | 04/15/2015 |
| Can a batch input file cover multiple contracts / Pnumbers? | 03/18/2015 |
| Can a batch input file cover multiple payment periods? | 03/18/2015 |
| Can I specify to defer line items in a batch input file? | 03/18/2015 |
| Can negative amounts be deferred? | 03/18/2015 |
| Can we use Wire Transfer accounts? | 03/18/2015 |
| How does one access the new CGDP Portal? | 03/18/2015 |
| How is the Dispute process affected by this change? | 03/18/2015 |
| How many line items are displayed on each page for the various payment related screens? | 03/18/2015 |
| How will Negative amounts be handled with this new process? | 03/18/2015 |
| How will older, outstanding payments owed to Manufacturers be resolved? | 03/18/2015 |
| How will you handle payments due to companies who are no longer in business? | 03/18/2015 |
| What information is available for invoice, payments & receipts data that I can use to integrate with my ERP system? | 03/18/2015 |
| What is the purpose of the Batch Payment feature? | 03/18/2015 |
| What software is being used to initiate and manage the payment process? | 03/18/2015 |
| Which mailboxes and portals will be phased out? | 03/18/2015 |
| Will more than one person be able to fill the Administration and Payment Initiation roles? | 03/18/2015 |
| Will the Due Dates change based upon the time it takes an ACH transaction to clear? | 03/18/2015 |
| Will there be charges to CGDP program participants for this process? | 03/18/2015 |
| As a Drug Manufacturer, how do I change the point of contact for the Manufacturer Portal? | 04/22/2014 |
| As a Drug Manufacturer, if my dispute was upheld when can I expect to see an adjustment? | 04/22/2014 |
| As a Drug Manufacturer, what should I do if our company makes an acquisition, splits, goes out of business, or adds/removes labeler codes? | 04/22/2014 |
| As a Sponsor, what should I do if our company makes an acquisition, splits, goes out of business, or adds/removes contracts? | 04/22/2014 |
| Can you give me an overview of what the Coverage Gap Discount Program about? | 04/22/2014 |
| How are PDEs reported on the invoice? | 04/22/2014 |
| How do I go about sending a 1099 tax form? | 04/22/2014 |
| I am new to the CGDP, is there a training document that will help me to better understand the program? | 04/22/2014 |
| I submitted a dispute file and some line items rejected. Do I need to re-submit the entire file or only the line item that rejected? | 04/22/2014 |
| Is there a list of the manufacturer dispute error codes listed on the TPA website? | 04/22/2014 |
| What is the Sponsors role when a dispute has been upheld? | 04/22/2014 |
| What is the timeframe for a PDE to be submitted and reported on an invoice? | 04/22/2014 |
| Where can I find guidance on the calculations that determine the invoice amounts? | 04/22/2014 |
| As a Part D sponsor, I received a payment for this quarter but it does not belong to us. How can I refund the money back to the issuing manufacturer? | 03/20/2014 |
| As a Sponsor, how do I change the Point of Contact for the CGDP mailbox? | 03/20/2014 |
| How do I reset my CGDP mailbox password (Sponsor or Drug Manufacturer)? | 03/20/2014 |
| How do I sign up for email notifications (Sponsor or Drug Manufacturer)? | 03/20/2014 |
| I received several payments from different Drug Manufacturers but I am unable to match the money with the invoice amount, what do I do? | 03/20/2014 |
| My invoice contains an amount which is below my bank's ACH minimum transaction limit. What should I do? | 03/20/2014 |