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    TPA Drug Manufacturer
    Frequently Asked Questions


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    of 1see 25 | see 50 | see 100
    Will the Benefit Year Closeout invoices always involve payments from Sponsors to Manufacturers?05/03/2016
    Does the new Dispute Management functionality allow more than one Reason Code per line?05/02/2016
    How will I provide supporting documentation with the new Dispute Management functionality?05/02/2016
    I still have outstanding adjustments for upheld Disputes which have not been paid by Sponsors. How should this be handled?05/02/2016
    Why have my disputed items never been upheld? I am aware of the Appeals process but I would like to discuss this issue with someone.05/02/2016
    Will the new Dispute Management functionality assist me in selecting which line items to Dispute?05/02/2016
    Will the new Dispute Management functionality check submissions when the D14 Reason Code is used?05/02/2016
    With the introduction of the new Dispute Management functionality, will Manufacturers be required to use the new Dispute Builder to create and submit Disputes?05/02/2016
    How Can I Update My Contact Information In HPMS04/19/2016
    Can I use a bank account for sending payments which is different from the account receiving payments?08/17/2015
    How can the user reset their ProfitStars password?08/17/2015
    How can users be sure that this payment process is secure, preserves transactional integrity, and minimizes risk to stakeholders?08/17/2015
    How do I submit Payment Confirmations after the Q1 2015 invoices are released?08/17/2015
    How is the bank account EFT information verified?08/17/2015
    How long can an amount be deferred?08/17/2015
    How will DPP support payers' need to have payments initiated by an authorized person that may not be the TPA's primary point of contact?08/17/2015
    How will payments be made in the Direct Payment Process?08/17/2015
    How will the 1099 submission process change for my company with the new Direct Payment Process?08/17/2015
    How will we know when payments are still outstanding?08/17/2015
    I am the authorized user but unable to log into the system. What should I do?08/17/2015
    I am the authorized user but will be unavailable during a time when invoices will need to be paid. How will the payments be made for my company?08/17/2015
    I completed an EFT form only a few months ago – why do I need to complete a new one?08/17/2015
    Is there a possibility that an amount in excess of the amount owed could be debited from my account or could be debited more than once for the same invoice line item?08/17/2015
    What bank account information will be used to make payments for the CGDP?08/17/2015
    What bank information will be used for receiving payments?08/17/2015
    What experience does ProfitStars have with government payment systems?08/17/2015
    What happens if an initiated payment fails the ACH fund transfer process?08/17/2015
    What is required to set up my access to the new CGDP Portal and how do I access it?08/17/2015
    What role does ProfitStars play in the new Direct Payment Process?08/17/2015
    When does this new Direct Payment Process begin?08/17/2015
    When receiving the ProfitStars application, how would a user change the email address when creating an account?08/17/2015
    Where will I find the reports?08/17/2015
    Where will the EFT Files be located?08/17/2015
    Will I be able to find payment information for quarters prior to Q1 2015 on the new CGDP Portal?08/17/2015
    Will my bank statement show one combined amount for all payments made / received or separate entries?08/17/2015
    Will the TPA automatically withdraw funds to cover all of the amounts due on my invoice?08/17/2015
    Can someone fill the ProfitStars application out on behalf of someone else?07/13/2015
    Do all the forms have to be completed on the ProfitStars application?07/13/2015
    Does the user have to provide the Driver License # and SSN when filling out the ProfitStars application?07/13/2015
    If an entity is represented by a Third Party and will use their bank account information, who should fill out the ProfitStars application?07/13/2015
    Is there an easier way for Plans that have multiple contracts to complete the ProfitStars application?07/13/2015
    Since the TPA will be directly debiting my bank account, will I need to set up the TPA or ProfitStars as a new vendor in my Accounts Payable system?07/13/2015
    User unable to sign the ProfitStars agreement. The “check box” next to the Application is greyed out and cannot be enabled to check off.07/13/2015
    Who should I contact if I have any questions concerning the ProfitStars application process?07/13/2015
    Will we need to add all payees’ accounts to our debit block filter, or just one specific account?04/15/2015
    Can a batch input file cover multiple contracts / Pnumbers?03/18/2015
    Can a batch input file cover multiple payment periods?03/18/2015
    Can I specify to defer line items in a batch input file?03/18/2015
    Can negative amounts be deferred?03/18/2015
    Can we use Wire Transfer accounts?03/18/2015
    How does one access the new CGDP Portal?03/18/2015
    How is the Dispute process affected by this change?03/18/2015
    How many line items are displayed on each page for the various payment related screens?03/18/2015
    How will Negative amounts be handled with this new process?03/18/2015
    How will older, outstanding payments owed to Manufacturers be resolved?03/18/2015
    How will you handle payments due to companies who are no longer in business?03/18/2015
    What information is available for invoice, payments & receipts data that I can use to integrate with my ERP system?03/18/2015
    What is the purpose of the Batch Payment feature?03/18/2015
    What software is being used to initiate and manage the payment process?03/18/2015
    Which mailboxes and portals will be phased out?03/18/2015
    Will more than one person be able to fill the Administration and Payment Initiation roles?03/18/2015
    Will the Due Dates change based upon the time it takes an ACH transaction to clear?03/18/2015
    Will there be charges to CGDP program participants for this process?03/18/2015
    As a Drug Manufacturer, how do I change the point of contact for the Manufacturer Portal?04/22/2014
    As a Drug Manufacturer, if my dispute was upheld when can I expect to see an adjustment?04/22/2014
    As a Drug Manufacturer, what should I do if our company makes an acquisition, splits, goes out of business, or adds/removes labeler codes?04/22/2014
    As a Sponsor, what should I do if our company makes an acquisition, splits, goes out of business, or adds/removes contracts?04/22/2014
    Can you give me an overview of what the Coverage Gap Discount Program about?04/22/2014
    How are PDEs reported on the invoice?04/22/2014
    How do I go about sending a 1099 tax form?04/22/2014
    I am new to the CGDP, is there a training document that will help me to better understand the program?04/22/2014
    I submitted a dispute file and some line items rejected. Do I need to re-submit the entire file or only the line item that rejected?04/22/2014
    Is there a list of the manufacturer dispute error codes listed on the TPA website?04/22/2014
    What is the Sponsors role when a dispute has been upheld?04/22/2014
    What is the timeframe for a PDE to be submitted and reported on an invoice?04/22/2014
    Where can I find guidance on the calculations that determine the invoice amounts?04/22/2014
    As a Part D sponsor, I received a payment for this quarter but it does not belong to us. How can I refund the money back to the issuing manufacturer?03/20/2014
    As a Sponsor, how do I change the Point of Contact for the CGDP mailbox?03/20/2014
    How do I reset my CGDP mailbox password (Sponsor or Drug Manufacturer)?03/20/2014
    How do I sign up for email notifications (Sponsor or Drug Manufacturer)?03/20/2014
    I received several payments from different Drug Manufacturers but I am unable to match the money with the invoice amount, what do I do?03/20/2014
    My invoice contains an amount which is below my bank's ACH minimum transaction limit. What should I do?03/20/2014
    see 25 | see 50 | see 100


    last updated on 6/01/2024