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    TPA Drug Manufacturer
    Frequently Asked Questions

     


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    of 2see 25 | see 50 | see 100 Next Page >>
    Will the Benefit Year Closeout invoices always involve payments from Sponsors to Manufacturers?05/03/2016
    Does the new Dispute Management functionality allow more than one Reason Code per line?05/02/2016
    How will I provide supporting documentation with the new Dispute Management functionality?05/02/2016
    I still have outstanding adjustments for upheld Disputes which have not been paid by Sponsors. How should this be handled?05/02/2016
    Why have my disputed items never been upheld? I am aware of the Appeals process but I would like to discuss this issue with someone.05/02/2016
    Will the new Dispute Management functionality assist me in selecting which line items to Dispute?05/02/2016
    Will the new Dispute Management functionality check submissions when the D14 Reason Code is used?05/02/2016
    With the introduction of the new Dispute Management functionality, will Manufacturers be required to use the new Dispute Builder to create and submit Disputes?05/02/2016
    How Can I Update My Contact Information In HPMS04/19/2016
    Can I use a bank account for sending payments which is different from the account receiving payments?08/17/2015
    How can the user reset their ProfitStars password?08/17/2015
    How can users be sure that this payment process is secure, preserves transactional integrity, and minimizes risk to stakeholders?08/17/2015
    How do I submit Payment Confirmations after the Q1 2015 invoices are released?08/17/2015
    How is the bank account EFT information verified?08/17/2015
    How long can an amount be deferred?08/17/2015
    How will DPP support payers' need to have payments initiated by an authorized person that may not be the TPA's primary point of contact?08/17/2015
    How will payments be made in the Direct Payment Process?08/17/2015
    How will the 1099 submission process change for my company with the new Direct Payment Process?08/17/2015
    How will we know when payments are still outstanding?08/17/2015
    I am the authorized user but unable to log into the system. What should I do?08/17/2015
    I am the authorized user but will be unavailable during a time when invoices will need to be paid. How will the payments be made for my company?08/17/2015
    I completed an EFT form only a few months ago – why do I need to complete a new one?08/17/2015
    Is there a possibility that an amount in excess of the amount owed could be debited from my account or could be debited more than once for the same invoice line item?08/17/2015
    What bank account information will be used to make payments for the CGDP?08/17/2015
    What bank information will be used for receiving payments?08/17/2015
    What experience does ProfitStars have with government payment systems?08/17/2015
    What happens if an initiated payment fails the ACH fund transfer process?08/17/2015
    What is required to set up my access to the new CGDP Portal and how do I access it?08/17/2015
    What role does ProfitStars play in the new Direct Payment Process?08/17/2015
    When does this new Direct Payment Process begin?08/17/2015
    When receiving the ProfitStars application, how would a user change the email address when creating an account?08/17/2015
    Where will I find the reports?08/17/2015
    Where will the EFT Files be located?08/17/2015
    Will I be able to find payment information for quarters prior to Q1 2015 on the new CGDP Portal?08/17/2015
    Will my bank statement show one combined amount for all payments made / received or separate entries?08/17/2015
    Will the TPA automatically withdraw funds to cover all of the amounts due on my invoice?08/17/2015
    Can someone fill the ProfitStars application out on behalf of someone else?07/13/2015
    Do all the forms have to be completed on the ProfitStars application?07/13/2015
    Does the user have to provide the Driver License # and SSN when filling out the ProfitStars application?07/13/2015
    If an entity is represented by a Third Party and will use their bank account information, who should fill out the ProfitStars application?07/13/2015
    Is there an easier way for Plans that have multiple contracts to complete the ProfitStars application?07/13/2015
    Since the TPA will be directly debiting my bank account, will I need to set up the TPA or ProfitStars as a new vendor in my Accounts Payable system?07/13/2015
    User unable to sign the ProfitStars agreement. The “check box” next to the Application is greyed out and cannot be enabled to check off.07/13/2015
    Who should I contact if I have any questions concerning the ProfitStars application process?07/13/2015
    Will we need to add all payees’ accounts to our debit block filter, or just one specific account?04/15/2015
    Can a batch input file cover multiple contracts / Pnumbers?03/18/2015
    Can a batch input file cover multiple payment periods?03/18/2015
    Can I specify to defer line items in a batch input file?03/18/2015
    Can negative amounts be deferred?03/18/2015
    Can we use Wire Transfer accounts?03/18/2015
    see 25 | see 50 | see 100 Next Page >>

     

    last updated on 9/01/2021
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